Frequently Asked Questions (FAQs) - Berkshire Wholesale Ltd
Welcome to our detailed FAQ section. Here, you'll find answers to common questions about our products, services, ordering process, and more. If you don't find the answer you're looking for, please don't hesitate to contact us directly.
Ordering & Account Information
1. How can I place a wholesale order? To place a wholesale order, you can contact us directly by phone at +44 7946 179776 during business hours. Alternatively, you can visit our website at https://berkshirewholesaleltd.com/ and navigate to our 'Contact Us' or 'Wholesale Inquiry' section to fill out our online form. Our sales team will then get in touch with you to discuss your specific needs and guide you through the ordering process.
2. Do I need an account to place an order? While you don't strictly need a formal online account to make an initial inquiry, we recommend setting up a wholesale account for repeat orders. Having an account allows for a more streamlined process, including faster reordering, access to your order history, and potentially tailored pricing or promotions for established clients. Our team can assist you with setting up your account.
3. Is there a minimum order quantity (MOQ)? Yes, to qualify for wholesale pricing, there is a minimum order quantity (MOQ). This varies depending on the product category and specific items. Please discuss your requirements with our sales team, and they will provide you with the specific MOQs for the products you are interested in.
4. How can I get a quote for a large order or specific products? For customized quotes, especially for large volume orders or specific product mixes, please contact our sales team directly via phone or email. Provide them with details of the products and quantities you are interested in, and they will promptly prepare a competitive quote tailored to your business needs.
5. What payment methods do you accept? We accept various payment methods, including bank transfers and major payment methods like PayPal. Payment terms and accepted methods will be discussed and confirmed with you by our sales team during the order placement process.
Delivery & Logistics
6. What are your delivery areas? We proudly serve businesses across the entire United Kingdom. For specific delivery inquiries regarding your exact location or specialized delivery requirements, please get in touch with our team.
7. How long does delivery usually take? Delivery times can vary based on your location, the size of your order, and current stock availability. Typically, orders are processed and dispatched within 2-3 business days, with delivery taking an additional 1-3 business days. You will receive an estimated delivery timeframe upon order confirmation. For urgent requests, please inform us, and we will do our best to accommodate.
8. Can I track my order? Once your order has been dispatched, you will receive a confirmation with relevant tracking information (if available) to monitor its progress. Our team is also available to provide updates on your delivery status.
9. Can I pick up my order directly from your warehouse? Yes, order pickup is available from our warehouse located at Unit 5, Nimrod Industrial Estate, Nimrod Way, Reading RG2 0EB, United Kingdom. To ensure your order is ready and to minimize wait times, please contact us in advance to schedule a specific pickup time.
10. What if my order arrives damaged or incomplete? We take great care in packaging and handling our products. In the rare event that your order arrives damaged or incomplete, please contact our customer service team immediately (within 24 hours of delivery). Provide details and, if possible, photographic evidence of the issue. We will work swiftly to resolve the problem, whether through replacement, refund, or credit.
Product Range & Sourcing
11. What types of drinks and beverages do you offer? We offer a comprehensive selection of wholesale drinks, including:
Whiskies & Spirits: Aberfeldy, Aberlour, Chivas Regal, GlenGrant, Hibiki, Jack Daniel, Johnnie Walker, Macallan, and a wide range of other Scotch Whiskies and premium spirits.
Soft Drinks & Energizers: Bang, Calypso, Celsius, Coca Cola, Evian Bottle Water, Fanta, Fiji Water, Prime, Rockstar, Sprite, and various other popular and trending soft drinks.
12. Are your products authentic and high-quality? Absolutely. Quality and authenticity are at the core of our business. We work directly with reputable distributors and manufacturers to ensure that all products in our inventory are genuine and meet the highest quality standards.
13. Do you stock new or seasonal products? Yes, we continuously monitor market trends and consumer preferences to update our inventory. We regularly introduce new and seasonal products to ensure your business stays ahead and can offer the latest popular beverages. Feel free to inquire about upcoming additions to our catalogue.
14. Can you source specific products not listed on your website? While our website lists our most popular products, our inventory is constantly expanding. If you are looking for a specific beverage not currently listed, please contact our sales team. We will do our best to source it for you through our extensive network of suppliers.
Pricing & Discounts
15. Do you offer discounts for bulk purchases or loyal customers? Yes, we offer competitive wholesale pricing designed to maximize your profit margins. Additionally, we provide special discounts for bulk purchases and for our valued loyal customers. Please discuss your volume requirements with our sales team for a tailored quote.
16. Are there any hidden fees? We believe in transparency. All pricing and any associated fees (e.g., delivery charges, if applicable) will be clearly communicated to you before you confirm your order. There are no hidden charges.
Customer Support & Business Relations
17. How can I contact your customer support? You can reach our customer support team by phone at +44 7946 179776 during our business hours, or via email (contact details will be provided during onboarding). We are here to assist you with any inquiries, concerns, or support you may need.
18. What are your business hours? Our standard business hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT). We are closed on weekends and public holidays.
19. Do you offer business consultation or product recommendations? Our experienced sales team is knowledgeable about market trends and product performance. We are happy to offer recommendations and insights to help you choose the best products for your target audience and business model.
For any further questions, please do not hesitate to contact us. We are here to help your business succeed!